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19 terms found
The process of comparing a measurement instrument or device against a known standard of known accuracy to detect, correct, or…
The inherent ability of a process, as characterized by its natural variation, to produce output that consistently falls within specified…
A visual tool used to systematically identify and display the potential causes of a specific problem or effect. Also known…
The horizontal line in a control chart that represents the average or mean of the process data being plotted. The…
The formal recognition or attestation by an authorized body that an individual, product, process, or management system meets specified requirements…
A senior leader or executive who provides strategic support, resources, and organizational direction for improvement projects, particularly in Six Sigma…
A structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. Effective change…
A structured data collection form used to record the frequency of events, defects, or characteristics in real time. Check sheets…
A simple yet effective quality tool consisting of a structured list of items, tasks, or criteria that must be completed…
An ongoing, systematic effort to enhance products, services, and processes by making incremental improvements over time. Rooted in the philosophy…
A statistical process control tool that graphs process data over time and uses statistically derived control limits to distinguish between…
The upper control limit and lower control limit on a control chart, calculated from process data as typically three standard…
A reactive measure taken to identify and eliminate the root cause of a detected nonconformity or undesirable situation to prevent…
The total cost incurred to ensure quality and manage the consequences of poor quality. It comprises prevention costs, which are…
A process capability index that measures the potential capability of a process by comparing the spread of the specification range…
A process capability index that accounts for both the spread and the centering of a process relative to the specification…
The key measurable characteristics or features of a product, service, or process that have the most significant impact on customer…
A measure of how well the products, services, and overall experience provided by an organization meet or exceed customer expectations.…
The total elapsed time required to complete one cycle of a process, from the start of the first activity to…
