I. Management and Leadership

A. Quality Philosophies and Foundations

B. The Quality Management System (QMS)

1. Strategic planning

2. Deployment techniques

a. Benchmarking

b. Stakeholder

c. Performance

d. Project management

3. Quality information system (QIS)

C. ASQ Code of Ethics for Professional Conduct

D. Leadership Principles and Techniques

E. Facilitation Principles and Techniques

1. Roles and responsibilities

2. Facilitation tools

F. Communication Skills

G. Customer Relations

H. Supplier Management

1. Techniques

2. Improvement

3. Risk

I. Barriers to Quality Improvement

II. The Quality System

A. Elements of the Quality System

1. Basic elements

2. Design

B. Documentation of the Quality System

1. Document components

2. Document control

C. Quality Standards and Other Guidelines

D. Quality Audits

1. Types of audits

2. Roles and responsibilities in audits

3. Audit planning and implementation

4. Audit reporting and follow-up

E. Cost of Quality (COQ)

F. Quality Training

III. Product, Process and Service Design

1. Classification of Quality Characteristics

      B. Design Inputs, Techniques, and Review

1. Inputs

2. Techniques

3. Review

C. Technical Drawings and Specifications

D. Verification and Validation

E. Reliability and Maintainability

1. Predictive and preventive maintenance tools

2. Reliability and maintainability indices

3. Reliability models

4. Reliability/Safety/ Hazard Assessment Tools

IV. Product and Process Control

1. Methods

2. Material Control

1. Material identification, status, and traceability
2. Material segregation
3. Material classification
4. Material review board (MRB)

C. Acceptance Sampling

1. Sampling concepts

2. Sampling standards and plans

3. Sample integrity

D. Measurement and Test

1. Measurement tools

2. Destructive and nondestructive tests

E. Metrology

F. Measurement System Analysis (MSA)

V. Continuous Improvement

1. Quality Control Tools
2. Quality Management and Planning Tools
3. Continuous Improvement Methodologies
4. Lean tools
5. Corrective Action
6. Preventive Action

VI. Quantitative Methods and Tools

A. Collecting and Summarizing Data

1. Types of data

2. Measurement scales

3. Data collection methods

4. Data accuracy and integrity

5. Data visualization techniques

6. Descriptive statistics

7. Graphical methods for depicting distributions

B. Quantitative Concepts

1. Terminology

2. Drawing statistical conclusions

3. Probability terms and concepts

C. Probability Distributions

1. Continuous distributions

2. Discrete distributions

D. Statistical Decision-Making

1. Point estimates and confidence intervals

2. Hypothesis testing

3. Paired-comparison tests

4. Goodness-of-fit tests

5. Analysis of variance (ANOVA)

6. Contingency tables

E. Relationships Between Variables

1. Linear regression

2. Simple linear correlation

3. Time-series analysis

F. Statistical Process Control (SPC)

1. Objectives and benefits

3. Selection of variable

4. Rational subgrouping

5. Control charts

6. Control chart analysis

7. Short-run SPC

G. Process and Performance Capability

1. Process capability studies

2. Process performance vs. specifications

3. Process capability indices

4. Process performance indices

H. Design and Analysis of Experiments

1. Terminology

2. Planning and organizing experiments

3. Design principles

4. Full-factorial experiments

5. Two-level fractional factorial experiments

VII. Risk Management

A. Risk Fundamentals

1. Risk terminology

2. Types of risk management

B. Risk Planning and Assessment

1. Risk management plan

2. Risk assessment

C. Risk Treatment, Control, and Monitoring

1. Identification and documentation

2. Risk management system evaluation

3. Risk treatment strategies

4. Risk monitoring

5. Mitigation planning

Format:

This course is offered as a live, instructor-led, online training. Delivery will be via WebEx or MS Teams.  The instruction is a blend of lectures, case applications, exercises and assignments.

Materials:

ASQ course provides -

• The Certified Quality Engineer Handbook, 4^th edition – Hard Copy

• Training Material – Hard Copy

• Training Participation Certificate on successful completion of the training – Soft Copy

Registration Email

• After course registration, participants will receive an acknowledgement mail.
• 2-3 days prior to start of the training an email with instructions to join and the WebEx/ MS Teams link will be sent.

If you do not receive the eamil, please check your email junk, spam, or clutter folders. If the email is not there, please send an email to ASQ South Asia. (asqindia@asq.org) .

Technical Requirements:

• PC with speaker and webcam / Laptop computers are required throughout the training. Minimum hardware and software specifications can be seen under technical requirements. 
• High-speed internet connection
• Adobe Flash Player 10.3 or later
• Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
• For instructor-led virtual courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

Deactivate Pop-up Blockers:

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or TEAMS course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

ASQ South Asia reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event if you need to cancel a training course, we will refund/transfer your paid training fee as noted below.

• Requests for transfer of your course fees to the next training batch received at least 5 business days before the start of the course will be accepted.
  - Requests for full refund of course fee will incur a processing fee to the amount of 5% of training fees. The remaining amount will be refunded to the registrant's bank account or through cheque.
• After the course starts, there are no refunds or transfers.
• Registrants who fail to attend without advance notice are liable for the entire course fee.

Participants must successfully complete the entire training before a Certificate of Completion can be awarded.