ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.

Quality Month – November 2020

 

Webinar

ASQ South Asia is organizing a webinar on: “THE HUMAN FACTOR Breaking the Service Quality Code” on  20th November 2020, Friday from 6:00 PM to 7:00 PM as part of the Quality Month Celebration. Register by clicking here for the webinar.

 

The Speaker Prashant Hoskote, President & Lead L&S Custodian – Striking Ideas LLC has a storied track record of bringing C-Suite engagements to help improve business. With his rich background Prashant will lead a conversation on the alluring topic.

 

The session will be moderated by : Anindya Sarangi,  Head & Director, ASQ India.

 

ABSTRACT:

Value proposition can be vibrant with a service oriented mindset. Making a human connection should be a way of life. It’s not a second nature. In fact it is the nature of humanity. In this age of machine learning and AI –– human touch has a special place. The world around us is rapidly moving towards relying heavily on big data-powered AI. Progressive corporations use all available technologies and tools to create hyperpersonalized customer experiences. To build customer loyalty, technology is an enabler. It is known that technological maturity will be at varying levels across corporations. However, the fundamental tenets of loyalty systems is a matter of informed choice for the C-Suite in shaping the corporation’s destiny.

★ How relevant are the existing Organizational Excellence frameworks?
★ Can they be used to develop a service excellence roadmap?
★ Is it about service quality management or change management?

This webinar, provides answers to these questions.

Every leader shapes the destiny of the enterprise they lead. Running the business and changing and evolving the organization defines the role of the leader. Leaders are indeed torchbearers in shaping their strategic outlook. An opportunity to explore the intertwined confluence of the integral facets in this New Age.

We invite you to take advantage of the session and participate by registering here.

Please try to join the session by at least 5-10 minutes prior – by 05:55 PM.

We look forward to having you with us.