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Root Cause Analysis Specialized Credential

  • COURSE ID : SPSCRCA2026ASQ
  • Format : Self-Paced E-Learning
  • CEU HOURS : 0
  • ASQ RU : 1
  • Provider : ASQ
  • Audience : Academic, Practitioner, Professional

The ASQ Root Cause Analysis (RCA) Specialized Credential is an e-learning experience designed to train professionals to move beyond temporary quick fixes and identify the true underlying causes of recurring problems. By utilizing structured, evidence-based methods, participants build the capability to investigate issues objectively, guide cross-functional teams, and implement sustainable corrective actions that improve overall operational performance and reliability.

What You'll Learn:
01.
Systematic Problem-Solving

Master methodical processes to identify, solve, and prevent issues

02.
Critical Tools

Gain proficiency in essential root cause analysis techniques

03.
Risk Reduction

Learn strategies to minimize recalls and enhance safety practices

04.
Operational Excellence

Improve margins and streamline operations through targeted problem-solving

CREDENTIAL EXAM REQUIREMENTS

To earn your official ASQ Specialized Credential and Digital Badge, you must first complete the practice test at the end of the e-learning module, followed by an online web-based examination consisting of 60 multiple-choice questions to be completed within 90 minutes. The exam is open-book, and a minimum passing score of 70% is required to earn your verifiable LinkedIn Digital Badge and ASQ Specialized Credential.

Note: Retake exams are available at a discounted rate of $99 through repurchase of the product.

LEARNING OBJECTIVES

Through knowledge checks, real-world examples, and scenario-based activities, participants will be able to execute the following by the end of each section:

Section I: Fundamentals & Context – Explain the purpose, goals, scope, and context of root cause analysis (RCA); differentiate between symptoms, contributing factors, root causes, and correlation; and interpret how organizational structure, culture, performance metrics, and value-added analysis influence problem definition and RCA effectiveness.
Section II: Data Collection & Display – Differentiate between data types and sources, interpret data quality indicators, and apply appropriate data collection plans, methods, and graphical data displays to support root cause investigations.
Section III: Cause Identification & Analysis – Apply cause identification and analysis techniques to explore causal relationships, prioritize problem areas, and select the most likely root cause using evidence-based criteria.
Section IV: Team Dynamics & Facilitation – Identify preparation activities, define team roles and responsibilities, describe characteristics of effective RCA teams, and apply facilitation techniques while interpreting team dynamics and organizational influences.
Section V: Corrective Actions & Continuous Improvement – Explain corrective action frameworks, apply implementation planning and change management concepts, and utilize methods for verifying effectiveness, standardizing improvements, auditing outcomes, reassessing risk, and reinforcing sustained improvement.
PREREQUISITES

None

WHO SHOULD ATTEND

This course is designed for professionals interested in:

  • •Developing practical root cause analysis skills.
  • •Attaining the official ASQ Root Cause Analysis Specialized Credential.
  • •Gaining a solid foundation in structured problem-solving and incident investigation methods.
Course Outline
01.
RCA Fundamentals and Context
02.
Data Fundamentals for RCA
03.
RCA Methods and Tools
04.
RCA Project and Team Management
05.
Sustaining Improvements and Continuous Improvement
Technical Requirements
Hardware Requirements
  • PC, Mac, or mobile device
  • Audio speakers or headset
  • High-speed internet connection
Supported Browsers

You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
Required Browser Settings
  • JavaScript must be enabled for published courses to work.
  • Font downloads must be enabled to see the correct fonts and characters.
  • When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.
  • Deactivate any pop-up blockers, spam filters, and company firewalls that could interfere with access to the e-learning.
  • Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.
Accessing Your E-learning

After registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders.

Cancellation Policy

You can receive a full refund if you cancel within 30 days of purchase and haven't accessed more than one module, online Knowledge Check, or course PDF. No refunds will be issued after accessing multiple modules, Knowledge Checks, or PDFs, regardless of the purchase date.

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