How quality management is the key role of any operations manager. Quality does not happen by accident, but is the result of a deliberate course of action. How the streams of ideas represented by six sigma and lean have helped agile managers to deliver performance results consistently, and how great organizations have leveraged these sciences to develop top quality leadership talent, rich in the skill-sets of problem solving, critical thinking and change leadership.
Ciby C James
Technical Advisor, ASQ India