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Quality Engineering

The Certified Quality Engineer (CQE) is a professional who understands the principles of product and service quality evaluation and control. This body of knowledge and applied technologies include, but are not limited to, development and operation of quality control systems, application and analysis of testing and inspection procedures, the ability to use metrology and statistical methods to diagnose and correct improper quality control practices, an understanding of human factors and motivation, familiarity with quality cost concepts and techniques, and the knowledge and ability to develop and administer management information systems and to audit quality systems for deficiency identification and correction.

This course teaches Quality Engineering concepts, quality management systems, auditing, product and process control and design, quality methods and tools, applied statistics, Statistical Process Control, Design of Experiments, etc.

 

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Training Information

  • Duration: 60 hours
  • Days: Monday to Friday
  • Timing: 06.00 pm to 08:00 pm IST

 

Learning Objectives:

  • Understand the principles of quality management
  • Understand the role of the quality engineer in designing and managing the quality system
  • Understand and use statistical process control and process capability studies for ensuring process stability and capability
  • Generate and use acceptance sampling plans
  • Understand and apply problem-solving, quality, and statistical tools for process monitoring and improvement
  • Incorporate quality technology in design, customer-supplier relationships, Reliability, Availability, and Maintainability (RAM), materials control, measurement, auditing, quality costs and document control within a quality system

Prerequisites

A rudimentary understanding of probability and statistics is recommended. Basic high school/college-level algebra will be helpful to understand statistical concepts. 

Who Should Attend?

This course is designed for Engineers, quality control personnel, inspectors, testing personnel, or all those interested in the quality engineering profession.

I. Management and Leadership

A. Quality Philosophies and Foundations

 

B. The Quality Management System (QMS)

1. Strategic planning

2. Deployment techniques

a. Benchmarking

b. Stakeholder

c. Performance

d. Project management

 

3. Quality information system (QIS)

C. ASQ Code of Ethics for Professional Conduct

 

D. Leadership Principles and Techniques

 

E. Facilitation Principles and Techniques

1. Roles and responsibilities

2. Facilitation tools

 

F. Communication Skills

 

G. Customer Relations

 

H. Supplier Management

1. Techniques

2. Improvement

3. Risk

 

I. Barriers to Quality Improvement

 

II. The Quality System

A. Elements of the Quality System

1. Basic elements

2. Design

 

B. Documentation of the Quality System

1. Document components

2. Document control

 

C. Quality Standards and Other Guidelines

 

D. Quality Audits

1. Types of audits

2. Roles and responsibilities in audits

3. Audit planning and implementation

4. Audit reporting and follow-up

 

E. Cost of Quality (COQ)

F. Quality Training

 

III. Product, Process and Service Design

  1. Classification of Quality Characteristics

      B. Design Inputs, Techniques, and Review

1. Inputs

2. Techniques

3. Review

 

C. Technical Drawings and Specifications

D. Verification and Validation

E. Reliability and Maintainability

1. Predictive and preventive maintenance tools

2. Reliability and maintainability indices

3. Reliability models

4. Reliability/Safety/ Hazard Assessment Tools

 

IV. Product and Process Control

  1. Methods

 

 

  1. Material Control
  1. Material identification, status, and traceability
  2. Material segregation
  3. Material classification
  4. Material review board (MRB)

 

C. Acceptance Sampling

1. Sampling concepts

2. Sampling standards and plans

3. Sample integrity

 

 

D. Measurement and Test

1. Measurement tools

2. Destructive and nondestructive tests

 

E. Metrology

F. Measurement System Analysis (MSA)

 

V. Continuous Improvement

 

  1. Quality Control Tools
  2. Quality Management and Planning Tools
  3. Continuous Improvement Methodologies
  4. Lean tools
  5. Corrective Action
  6. Preventive Action

 

VI. Quantitative Methods and Tools

A. Collecting and Summarizing Data

1. Types of data

2. Measurement scales

3. Data collection methods

4. Data accuracy and integrity

5. Data visualization techniques

6. Descriptive statistics

7. Graphical methods for depicting distributions

 

B. Quantitative Concepts

1. Terminology

2. Drawing statistical conclusions

3. Probability terms and concepts

 

C. Probability Distributions

1. Continuous distributions

2. Discrete distributions

 

D. Statistical Decision-Making

1. Point estimates and confidence intervals

2. Hypothesis testing

3. Paired-comparison tests

4. Goodness-of-fit tests

5. Analysis of variance (ANOVA)

6. Contingency tables

 

E. Relationships Between Variables

1. Linear regression

2. Simple linear correlation

3. Time-series analysis

 

F. Statistical Process Control (SPC)

1. Objectives and benefits

3. Selection of variable

4. Rational subgrouping

5. Control charts

6. Control chart analysis

7. Short-run SPC

 

G. Process and Performance Capability

1. Process capability studies

2. Process performance vs. specifications

3. Process capability indices

4. Process performance indices

 

H. Design and Analysis of Experiments

1. Terminology

2. Planning and organizing experiments

3. Design principles

4. Full-factorial experiments

5. Two-level fractional factorial experiments

 

VII. Risk Management

 

A. Risk Fundamentals

1. Risk terminology

2. Types of risk management

 

B. Risk Planning and Assessment

1. Risk management plan

2. Risk assessment

 

C. Risk Treatment, Control, and Monitoring

1. Identification and documentation

2. Risk management system evaluation

3. Risk treatment strategies

4. Risk monitoring

5. Mitigation planning

 

Format:

This course is offered as a live, instructor-led, online training. Delivery will be via WebEx or MS Teams.  The instruction is a blend of lectures, case applications, exercises and assignments.

Materials:

ASQ course provides -

• The Certified Quality Engineer Handbook, 4th edition – Hard Copy

• Training Material – Hard Copy

• Training Participation Certificate on successful completion of the training – Soft Copy

Registration Email

  • After course registration, participants will receive an acknowledgement mail.
  • 2-3 days prior to start of the training an email with instructions to join and the WebEx/ MS Teams link will be sent.

If you do not receive the eamil, please check your email junk, spam, or clutter folders. If the email is not there, please send an email to ASQ South Asia. (asqindia@asq.org) .

 

Technical Requirements:

  • PC with speaker and webcam / Laptop computers are required throughout the training. Minimum hardware and software specifications can be seen under technical requirements. 
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

Deactivate Pop-up Blockers:

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or TEAMS course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

 

ASQ South Asia reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event if you need to cancel a training course, we will refund/transfer your paid training fee as noted below.

  • Requests for transfer of your course fees to the next training batch received at least 5 business days before the start of the course will be accepted.
    - Requests for full refund of course fee will incur a processing fee to the amount of 5% of training fees. The remaining amount will be refunded to the registrant's bank account or through cheque.
  • After the course starts, there are no refunds or transfers.
  • Registrants who fail to attend without advance notice are liable for the entire course fee.

Participants must successfully complete the entire training before a Certificate of Completion can be awarded.

 

American Society for Quality (ASQ) has been at the forefront of quality improvement and excellence around the world for over 75 years with presence in 140 countries.
ASQ South Asia, head quartered in New Delhi, in over a decade, has engaged around 460 organizations in India with the likes of DRDO, BEL, Tata’s, Mahindra, L&T etc. to name a few, to develop a culture of quality and reliability by establishing performance excellence practices and systems.

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