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Quality Management

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The objective of the course is to provide all the fundamentals and deeper insights to managers to take the quality lead in their organizations. It will help to understand how organizations set up world-class quality systems and inculcate a quality culture for continuous improvement.

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Training Information

  • Duration: 30 hours
  • Days: Saturday and Sunday
  • Timing: 4:30 pm to 7:30 pm IST


Learning Objectives:

  • Understand the importance of leadership to drive change
  • Learn and implement models for strategic planning and deployment
  • Understand the role of teams and processes 
  • Understand various management elements and methods
  • Develop goals aligned with business excellence, long-and short-term objectives and plans, for various organizational functions.
  • Learn the basics of project management and how projects are aligned to strategic objectives of the organization
  • Understand and implement quality tools, techniques, models and frameworks
  • Understand current practices in customer satisfaction/retention, market requirement and product and process design
  • Define, develop, and use criteria for selecting suppliers
  • Develop and implement training plans that are aligned with the organization’s strategic plans


Experience of working in middle management/senior management roles is desirable.

Who Should Attend:

This course is meant for anyone who wants to use the concepts, principles, tools, techniques, and frameworks of Quality Management to be more effective on their job and who wants to aspire for senior management positions.


  • Introductions    
  • Pre-Program Test  
  • Quality Models & Theories      
  • Quality Systems
  • Project Management
  • Basic Quality Tools
  • Management and Planning Tools
  • Process Management
  • Lean Enterprise
  • Supply Chain Management
  • Business Excellence
  • Management Elements & Methods
  • Functional Areas & Interdependence
  • Enterprise Risk Management
  • Knowledge Management
  • Training & Development
  • Communication Skills & Abilities
  • Leadership
  • Change Management
  • Negotiation
  • Conflict management
  • Strategy Development & Deployment
  • Teams & Team Processes
  • Customer Focused Organization



This course is offered as a live, instructor-led, online training. Delivery will be via WebEx or MS Teams.  The instruction is a blend of lectures, case applications, exercises and assignments.


ASQ course provides -

• The Certified Manager of Quality/ Organizational Excellence Handbook, 4th edition – Hard Copy

• Training Material – Hard Copy

• Training Participation Certificate on successful completion of the training – Soft Copy

Registration Email

  • After course registration, participants will receive an acknowledgement mail.
  • 2-3 days prior to start of the training an email with instructions to join and the WebEx/ MS Teams link will be sent.

If you do not receive the eamil, please check your email junk, spam, or clutter folders. If the email is not there, please send an email to ASQ South Asia. (asqindia@asq.org) .


Technical Requirements:

  • PC with speaker and webcam / Laptop computers are required throughout the training. Minimum hardware and software specifications can be seen under technical requirements. 
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

Deactivate Pop-up Blockers:

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or TEAMS course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."


ASQ South Asia reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event if you need to cancel a training course, we will refund/transfer your paid training fee as noted below.

  • Requests for transfer of your course fees to the next training batch received at least 5 business days before the start of the course will be accepted.
    - Requests for full refund of course fee will incur a processing fee to the amount of 5% of training fees. The remaining amount will be refunded to the registrant's bank account or through cheque.
  • After the course starts, there are no refunds or transfers.
  • Registrants who fail to attend without advance notice are liable for the entire course fee.

Participants must successfully complete the entire training before a Certificate of Completion can be awarded.


American Society for Quality (ASQ) has been at the forefront of quality improvement and excellence around the world for over 75 years with presence in 140 countries.
ASQ South Asia, head quartered in New Delhi, in over a decade, has engaged around 460 organizations in India with the likes of DRDO, BEL, Tata’s, Mahindra, L&T etc. to name a few, to develop a culture of quality and reliability by establishing performance excellence practices and systems.

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