Summary of the Book

The books are a collection of selected contributions made by a large number of practitioners and scholars in the field of management with particular reference to how QUALITY has potential to transform an organization. It is a well- executed effort sharing case studies of what Indian organizations have actually done to bring the necessary changes in their processes in order to meet and exceed customer requirements.

These books will benefit quality and operations practitioners, consultants, students, academicians, policy makers and anyone interested in understanding and growing and improving their business.

About the Authors

Dr. Rajesh Kumar Jain, a senior Associate Professor at Institute of Management, Nirma University is a Ph.D. from Indian Institute of Information Technology and Management; Graduate in Mechanical Engineering from MITS; Post Graduate in Business Administration from K.J. Somaiya Institute of Management Studies & Research, Mumbai.

He is Vice-Chair for American Society for Quality (ASQ) Local Member Community, Ahmedabad.

Dr. Himanshu Mahendra Trivedi, has studied B.E. (Production Engg) from SS Engineering College Bhavnagar and done his M.E. (Mechanical Engg.) as well as Ph.D. from BITS-Pilani. He possesses about 20 years of experience in Quality and Operations Management at National and International level.

He is Fellow of ASQ and Chairman of Ahmedabad LMC (Local Member Community).

Book Details

Published By: American Society for Quality India Pvt Ltd

Distributed By: Infotech Standards India Pvt. Ltd.